We use Australia Post to ship our products and postage charges are calculated based on weight of the parcel and delivery address within Australia.
We usually ship your order within two days. But please allow up to 14 working days for delivery of your order, just in case we do not have your requested item in stock. If you would like to check the delivery time for a particular item please contact us.
While we try to maintain sufficient stock to fill your orders, there may be occasions where your goods may be delayed. If we are aware of any delays that may affect you, we will notify you within two working days of us receiving your order. Your item may be placed on back order and delivery for these items may take between 5 and 20 days to arrive.
Any refused shipments will be charged at 20% restocking fee and credited less the original shipping costs.
It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.
Lost / Missing Shipments
Lost or missing shipments must be reported to Kuranda Wholefoods within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and Aussie Health Snax shall assume no liability for unreported missing or lost shipments.
Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.
At present our online store does not process orders for delivery of goods outside of Australia. Any requests for delivery of goods outside of Australia will be handled offline. Please send an email to firstname.lastname@example.org confirming details of your order along with billing, delivery destinations, contact person, telephone and email address. Upon receipt of your order, we will confirm if special circumstances apply to your order including any postage and handling charges that may be applicable. For currency conversion please visit the Universal Currency Converter website to determine the exact amount for your order when converting to or from $AUD. Note: Your bank may charge conversion fees upon placement of the order, this is not controlled by Kuranda Wholefoods nor its agreement with Westpac Corporation. Upon agreement and receipt of full payment clearance into our bank account for your order, goods will be released for delivery.